Job Posting

Area Sales & Catering Coordinator Courtyard Toronto Airport

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    Location Toronto, ON
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    Job Type Full Time
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    Job Status Hotel – Front Line

THE OPPORTUNITY:

Area Sales & Catering Coordinator

REPORTS TO DIRECTOR OF SALES & MARKETING

THE COMPANY:

With 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.  In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada.  InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL.  From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

To learn more about InnVest Hotels, visit https://innvesthotels.com/

THE ROLE:

Join our team as the Area Sales & Catering Coordinator in the vibrant Toronto Airport area, where each day brings new opportunities and excitement! Take your career to new heights representing the Residence Inn Marriott Toronto Airport and the Courtyard Marriott Toronto Airport Hotels.  The Area Sales & Catering Coordinator is an integral part of the team supporting the Area Director, Sales & Marketing, and the sales team in the implementation and execution of the hotel’s sales strategies while maintaining guest satisfaction.  The role includes proactive and reactive selling, account qualification, and administrative duties including but not limited to co-ordination of proposals, contracts, and reports as required.

ACTIVITIES:

The duties of the Area Sales & Catering Coordinator include, but are not limited to the following:

  • Assist Sales Managers and Director of Sales in acquiring new business and maintaining existing accounts through sales blitz, prospecting, planned sales calls, and telephone solicitations
  • Develop and maintain relationships with key clients and group contacts to provide maximum personalized guest service
  • Work with guests and event planners in planning events and recommend catering solutions to meet guests’ needs.
  • Create proposals, quotes and contracts for catering events, while negotiating within established parameters.
  • Create Banquet Event Orders and communicate with operating departments. Co-ordinate and follow-up with all hotel operational departments to ensure delivery of promised service as mutually agreed upon
  • Utilize Property Sales System (Delphi) to track, solicit and follow up on accounts.
  • Attend meetings; take minutes, update action plans, providing feedback
  • Achieve sales objectives independently in accordance with the budget.
  • Write weekly, monthly, quarterly and annual reports as requested.
  • Contribute to the continued success of the hotel by taking part in all initiatives and projects organized by the Area Director, Sales & Marketing, and the Sales Team.
  • Maintain a professional image both in terms of physical appearance and clothing.
  • Perform any related tasks assigned by management.
  • Work closely with Accounting and Food & Beverage leadership to ensure accurate and timely billing of all events.
  • Work with Food & Beverage Manager to develop creative catering solutions to meet guests’ needs and attract new clients
  • Support Sales team with administrative, reporting, and marketing tasks.
  • Assist in maintaining hotels’ social media accounts
  • Responsible for day-to-day duties of prospecting accounts, account development, and site inspections, continuously updating property sales system (Delphi)
  • Acknowledge and monitor competition’s sales and marketing strategies and collect market and competitive intelligence to assist in developing a strategic plan
  • Solicit client’s post-event satisfaction.
  • Keep all departments informed of fluctuations in business levels in regards to events; groups; and special guests.
  • Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.
  • Adhere to all health and safety guidelines and standards. Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
  • Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues, and profits.
  • Meet with group conveners during their events.
  • Participate and prepare in Sales initiatives; including sales and catering meetings; taking minutes; and reporting.
  • Display a high degree of professionalism and integrity as befitting a member of management.
  • Respond to and take a leadership role in any hotel emergency or safety situation, as well as instruct team members in the same.
  • As required of all hotel associates, assist any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.
  • Personal vehicle to travel locally or to other locations is a primary job duty

Note: Other duties as assigned by supervisor or management

COMPETENCIES WE ARE SEEKING:

  • 1-2 years of experience in Conference & Catering Management/Banquet Management with additional Sales experience. (hotel operations background preferred)
  • Related college/university diploma.
  • Must have a passion for sales and delivering exceptional customer service.
  • Demonstrated experience in achieving goals
  • High energy level, exceptional organizational skills, attention to detail, strong teamwork and employee relations skills required
  • Excellent problem-solving, communication (both written and verbal) presentation skills required
  • Speed of execution and ability to work under pressure.
  • Superior skillset in time management/priority management; organization; proactive planning with attention to detail and a diligent approach to completing tasks and projects
  • Proven ability to upsell and manage multi-tasked assignments
  • Manage event budget and expenses to ensure profitability
  • Available evenings and weekends (occasionally)
  • Proficiency in Microsoft Office, and knowledge of FOSSE PMS would be assets.

InnVest Hotels is an inclusive employer. As part of InnVest’s commitment to accessibility, we will ensure equality by providing a selection process and work environment that is inclusive and barrier-free.  Accommodation will be provided in accordance with the Ontario Human Rights Code.  Any special accommodation needs required in order to allow applicants to participate in the recruitment process to their full potential can be arranged in advance by contacting InnVest to arrange practical and appropriate accommodation. We appreciate all applications, however, only those applicants selected for an interview will be contacted.