Job Posting

General Manager

  • place
    Location Ottawa, ON
  • timelapse
    Job Type Full Time
  • calendar_today
    Start Date ASAP
  • people
    Number of Positions 1
  • date_range
    Job Status Hotel – Manager

ABOUT INNVEST HOTELS:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 104 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

BE PART OF OTTAWA’S TOP HOSPITALITY TEAM

Marriott Hotels elevates the art of hospitality, embracing innovation while maintaining the warmth of the familiar in every corner of the world. As General Manager and a host with Marriott Hotels, you uphold our promise of “Wonderful Hospitality. Always.” by delivering thoughtful, genuine, and forward-thinking service—building upon a legacy that defines our name as the global standard for hospitality. We invite you to explore a career where you can be part of something truly exceptional.

Located just one block south of Parliament in the heart of Canada’s capital, Ottawa Marriott Hotel has long been a landmark of hospitality. With 489 well-appointed guestrooms, 36,000 square feet of dynamic event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, a Starbucks, and our iconic rooftop Summit venue, we are the tallest hotel in the city and the second-largest overall.

In January 2025, Ottawa Marriott embarked on a transformative, top-to-bottom renovation, reimagining our guestrooms, event spaces, restaurants, and public areas to continue our legacy of hospitality excellence for years to come.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

YOU’RE A GREAT FIT IF:

· Flourish in a fast-paced environment with multiple priorities.

· Can see the big picture and act proactively with a solution-focused mindset.

· Are Caring

· Are a Storyteller

· Are Extraordinary

· Are Open Minded

· Demonstrate Wonderful Hospitality. Always!

THE OPPORTUNITY:

The General Manager is responsible for strategically driving the renovation and re-positioning of this iconic hotel while effectively managing and overseeing all aspects of the hotel operations including: guest relations, front desk, sales, revenue management and positioning, housekeeping, maintenance, product quality, accounting, team building and staff development for the interest and benefit of key stakeholders. Directs and coordinates activities of the hotel to obtain efficiency and maximize profits by performing duties personally or through direct reports.

ACTIVITIES:

The duties and responsibilities for the General Manager include, but are not limited to the following:

  • To manage all aspects of the business.
  • Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Develop, prepare, execute and achieve financial goals.
  • Manage all sources of revenue. Maintain fair market share. Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
  • Responsible for the development and execution of business plans, including sales & marketing plans.
  • Determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed market-share occupancy at better-than-market yield ratio.
  • Leadership and management of all departments and employees. Oversee day-to-day operations. Control purchases and inventories.
  • Represent the hotel in appropriate hotel, tourism and business associations. Responsible for strong community involvement.
  • Create an environment that ensures 100% Guest Satisfaction.
  • Communicate, promote, implement and maintain all Brand and management group policies, procedures and standards throughout the hotel to both employees and guests.
  • Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports that clearly explain operational effectiveness, trends and variances and is aware at all times where the hotel stands against budget.
  • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action when required.
  • Recruit, supervise, coach, discipline and evaluate direct reports.
  • Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
  • Any other tasks pertaining to this position as required or assigned.

COMPETENCIES WE ARE SEEKING:

  • Minimum 5 years’ hospitality managerial experience in a larger full service accommodation establishment.
  • Proven leadership, entrepreneurial and decision-making skills.
  • Ability to interact and coach all levels of management & staff in a professional manner.
  • Experience in staff management: recruitment, training & motivation.
  • Background in the development & execution of business, marketing & sales plans & operating budgets.
  • Proven track record in revenue management, exceeding market share and sales targets.
  • Above average proficiency/familiarity with computerized systems.
  • Ability to work within deadlines.
  • Familiarity with accounting principles
  • Strong financial planning, revenue management and organizational skills. Ability to analyze data and establish appropriate action plans.
  • Excellent time management, computational and analytical abilities and keen attention to detail and accuracy.
  • Candidates must possess the skills and experience to lead a team to consistently deliver exceptional guest service and effectively grow revenues.
  • Must be a result oriented, hands-on leader with high ethics, personal accountability and a proven track record of being an exceptional communicator, coach and mentor to ensure high performance and superior customer service delivery.

The Ottawa Marriott Hotel is managed by InnVest Hotels on behalf of a third-party owner.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.