About InnVest Hotels Management
Canada’s Largest Hotel Operator
We offer full service third party hotel management services for owners and receivers. By overseeing operations and maintaining physical brick and mortar assets, we make sure every single touch point meets and exceeds guest expectations. As a subsidiary of Canada’s largest hotel owner, we have years of experience in balancing key ownership requirements with brands.
Business Overview
We champion best-in-class hospitality experiences
From familiar comforts to flagship luxuries – InnVest Hotel Management Limited provides strategic, operational, and financial insight to our partners so we can consistently deliver some of the country’s most outstanding guest experiences. From improving the guest’s experience to maintaining the physical plant, regional operators ensure the right people are in the right place doing the right thing. Our multi-talented dynamic leaders oversee all aspects of the business lifecycle. Aligning the priorities of each property and engaging regional resources to drive performance. We are a full vertically integrated hospitality organization that provides a diverse range of services to our third-party owners.
Management Company Services
We are a full service vertically integrated hospitality organization
Key Team Members
Satinder Dhillon
Satinder Dhillon was named Senior Vice President of Operations in January 2019. Mr. Dhillon is responsible for Operations for all IHML hotels. In Canada, prior to joining InnVest Hotels, he was with Westmont Hospitality Group, Larco Hospitality, and Commonwealth Hospitality, managing the Radisson Ottawa, which he converted to the Marriott Ottawa, and the Renaissance Toronto Skydome Hotel. His forty years of international experience includes assignments in India, Iraq and Canada.
Mr. Dhillon started his management career in hospitality at the Oberoi Inter Continental in New Delhi. During his time with the Oberoi Hotels Group he was chosen to be part of the opening team of four Five Star luxury properties in the Middle East which included the Al Rasheed Hotel in Baghdad. He became the General Manager of the Ninevah Oberoi Hotel in Mosul, and had regional responsibility for the Oberoi Hotels in Iraq.
Mr. Dhillon has a strong commitment to the hospitality industry and has served with Ottawa Tourism and Convention Authority as Vice Chairman of the Board and Chairman Tourism Committee. He has been a member of the Radisson Franchise Advisory Committee and on the board of the Hotel Association of Canada. He is currently on the IHG Owners Association Canada Committee and the Humber College B.Com. Advisory Committee. Mr. Dhillon graduated from Oberoi School of Hotel management and has a Bachelors of Commerce (Hons). He has attended the Advanced Management Hospitality Program at Guelph University.
Janice Eastman
Janice Eastman was named Vice President, Sales and Marketing in January 2023. Since transitioning into hospitality Ms. Eastman has taken on progressive roles as Director of Sales, Regional Sales Manager, and Regional Director of Sales. She is a strategic leader in corporate rebranding and repositioning, expertly deploying teams and driving topline revenue. Closing business for the last 25 years, she has developed a keen sense of the Canadian markets. Ms. Eastman has been an active member of Ottawa Tourism, MPI, CSAE, Cornwall Chamber of Commerce, and Communities in Bloom. Born and raised in Montreal, Ms. Eastman graduated from Concordia University with a focus in Travel and Tourism, and shortly thereafter relocated to Ottawa to begin her career at a locally owned tour wholesaler. Ms. Eastman came to InnVest from Westmont Hospitality Group.
Kyle Nantais
Kyle Nantais was named Vice President of Revenue Management in January 2019. With over 25 years of hospitality experience, Mr. Nantais leverages a brand-centric approach to field-level insight with e-commerce and revenue management initiatives. Effectively managing distribution channels to ensure financial optimization and net RevPAR profitability, Mr. Nantais leads a brand specialized team of experts encompassing all aspects of property driven revenue management. Currently, he actively holds positions as Treasurer/Member at Large for the Choice Canada Franchisee Advisory board. Previous roles include member of HSMAI Revenue Executive Round Table and IAHI Book Direct Advisory Council. Mr. Nantais came to InnVest from Westmont Hospitality Group, and is a graduate of the University of Western Ontario.
Kristine Dempster
Kristine Dempster was named Vice President, Regional Operations in January 2023. Ms. Dempster has over 30 years of progressive hospitality management experience in both branded and independent environments, working various roles in restaurant operations, catering, sales, marketing, and hotel operations. Ms. Dempster has sat on multiple industry associations including as the President of Kanata’s Chamber of Commerce, Chair of the Ottawa Gatineau Hotel Association, and as a member of both the Board of the Ontario Restaurant Hotel & Motel Association, and Ottawa Tourism.
Marcelo Tomazo
Marcelo Tomazo was named InnVest’s Vice President, Regional Operations in January 2023. Over the last 30 years, Mr. Tomazo has been promoted through multiple General Manager and Regional leadership positions in the hospitality industry. He was born in Buenos Aires, Argentina and is bilingual in English and Spanish. Mr. Tomazo has developed strong relationships with all of his associates and takes pride in his proven ability to nurture his employees’ trajectories from entry level through leadership roles. Mr. Tomazo came to InnVest from Westmont Hospitality Group.
Nozer Doctor
Nozer Doctor was named Regional Director of Operations in June 2022. With over 30 years of experience in the hospitality industry, Mr. Doctor has been a General Manager and has held various leadership roles in India, Switzerland and Canada. After graduating from Les Roche International School of Hotel Management and having trained in some of the finest hotels in Switzerland, Mr. Doctor started his hospitality career in the food and beverage department at the Leela Kempinski in India and was a key member of the opening team at the Regent Mumbai. He moved to Canada in 2001 and has worked with various brands within Radisson Hotels, Intercontinental Hotels Group and Hilton Hotels. Prior to joining InnVest, Mr. Doctor worked for Westmont Hospitality Group and has a strong commitment to the hospitality industry. He has served on the board of the Greater Toronto Hotel Association. Mr. Nozer holds an Executive Leadership Development Certificate from Cornell University and the Certified Hotel Administrator designation from American Hotel & Lodging Educational Institute.
Nadia Francolini
With over 20 years of hospitality experience, Nadia is a dynamic and results oriented leader who possess the communication skills and entrepreneurial drive required to be successful in today’s competitive markets. Highly competent in operational management and a strong believer in the power of recognition. Ensuring guest satisfaction is of utmost importance. As a result, many hotels under her lead have been the proud recipients of the prestigious ”Choice Hotels Guest Satisfaction Awards”.
Tiffany Thibeau
Tiffany was named Regional Director of Operations in 2024. She has over 15 years hospitality experience in various roles with various brands. She holds a Bachelor of Business Administration with a Concentration in Tourism and Hospitality Management from Mount Saint Vincent University in Halifax, NS. While completing her studies, she also began her hospitality career as a Guest Service Agent. Since then, she relocated to Ontario and has progressed her experience to include General Manager, Area General Manager and Manager of Operations. She has effectively led her teams to achieve year-over-year growth in guest and employee satisfaction while achieving high KPI metrics. She holds industry awards including ‘Leader of the Year’, ‘Best in Class’, and ‘Team and Culture Champion’ and has been nominated for other Timmins Business Awards. She holds a seat on the Timmins Municipal Accommodations Tax Committee.
Benni Devasia
Benni Devasia was named Regional Director of Operations in 2024. With over 25 years of hospitality and facilities management experience in multiple countries, he brings a wealth of strategic operational experience. He has led cross functional teams to develop and execute comprehensive strategies involving all aspects of successfully positioning assets ensuring operational success. Since Immigrating to Canada in 2006, has worked with Radisson, IHG, Choice, Hilton and Marriott branded hotels ranging from extended stay to full service. He successfully led the conversion of Quality Suites Toronto Airport to Embassy Suites by Hilton in 2018 and positioned the hotel as a market leader in occupancy, rate , guest and associate satisfaction. Benni holds a bachelor’s degree in hospitality management from Mangalore University in India and is a Certified Hotel Administrator from AH & LEI besides multiple certificate courses from Cornell University.